Costs and dates are shown before you pay.
Shipping options, costs, and estimated delivery dates are shown before checkout. Some pieces may require additional handling time due to size, weight, or supplier confirmation.
Stone is heavy and awkward, so shipping here is calculated rather than flat. Every listing carries a real weight and real dimensions — a piece cannot be published without them — and those are what produce the options you are offered at checkout, for the address you are actually shipping to.
Nothing is charged before you see it. Shipping and any applicable taxes are shown on the final step, and the order is only placed once you have accepted them.
Handling time
Handling time is separate from transit time and is stated on the listing. Larger pieces take longer to pack, and some listings are confirmed with our supplier before they ship — where that applies, the listing says so rather than leaving you to discover it after paying.
If something arrives damaged
Tell us before you do anything else, and keep the packaging. Photographs of the box and the piece are what let us resolve it quickly.